A Special Thanks

A SPECIAL THANKS FROM CALLDIREK

Monday November 26^th, 2012

CallDirek would like to thank all of our agents for selling and promoting our name, the staff for an extraordinary work day in and day out. 7 years ago the company was just an idea in the living room of the founders home, with dedication, perseverance and hard work we now have over 340,000 customers, over 100,000 agents from US, Canada and Spain. The company could not have grown this far and this much without our customers. Words cannot express our gratitude; we thank you for your continuous support, and business. We will continue to improve and provide more facilitated ways for you to reach your family and friends abroad.

About CallDirek:

CallDirek is in the business of providing reliable, affordable telecom services for business and residential customers in the United States and abroad. We provide an alternative to phone cards with a PIN-less service, so go ahead and throw out those cards once and for all. This service is available online through our website or at numerous of our agent stores across the United States, Canada and Spain. Convenience is the key when servicing our customers, the customers may even call our customer service line and recharge their accounts in a matter of minutes, and once the funds have been added to the account they can be used immediately. We even provide top-ups which enable people working and living abroad to instantly recharge mobile phones for family and friends back home. CallDirek® has many mobile operators for instance Digicel, Voila, Movistar, Claro, Orange, AT&T, Lime, Boost mobile and 150 more top-ups. All products are available with the CallDirek® platform. We have over 100,000 retail outlets and distribution channels here in the United States, Canada and also Spain. Servicing different parts of the world such as Haiti, Peru, Cuba, Mexico, Africa, and many more, we make sure our customers can stay in touch with their families abroad.

Ianik Drouin

Social Media Executive

Ianik.drouin@calldirek.com

CallDirek at Compas Fest

The weekend of the 18^th of May has to be the most exhausting weekend of year for us here at CallDirek. Calldirek sponsors every year the biggest Haitian festival in Miami Compas Festival. Tuesday a couple of days before the event promo bags were getting filled with T-shirts, pens, bottle opener key chains and more. We rented a huge van to transport all of our equipment for the big day compass fest. On Thursday we attended the Compas Fest press conference, where artists like Mika Ben, Carimi, Gazman Coulè, La Rose and more spoke and as usual reporters asked those tough questions. Some of the artists felt a little insulted when a reporter asked them how they felt that “Compas Music” wasn’t popular anymore. They fired back by replying; back in the days only one Compas band travelled the world to perform, that band is Tropicana. Now there are about 5 to 6 bands that travel the world to perform, like Carimi and T-Vice, who have gone to France, Australia, Canada and more. Friday the tension aroused in the office, by 12 PM a group of the staff went to Bayfront Park to start setting up. Tents and banners were placed everywhere. The rain started to fall but it did not stop us from accomplishing our mission. Soaked we anchored the tents, climb ladders to tie banners and placed tear drop banners all over the park.

Finally the day had arrived Saturday! Compas fest was only hours away and we still had some bam bams to blow up and a Blimp to fill with helium. The crew woke up since 7 am  and we all met at the park at 8 to fix the minors details. We were greeted by the rain once again but this time way too early. The event started and went on even with the massive rain pouring people where coming in with ponchos and umbrellas the rain didn’t stop the people from coming in an enjoying the great compas music and the incredible Haitian food. The Musicians and bands sang their hearts out to celebrate Haiti’s flag day, the people were dancing and chanting under the rain. By 7:30 the rain stopped and more people started coming, the excitement was in the air, Haitian beer was flowing the music was good the people dancing and chanting along with their favorite bands. The Calldirek staff started giving out goody bags with flash lights, shirts, pens and glow sticks. Within minutes the park was glowing orange. It was a magnificent site to see. As the night ended, the staff wasn’t done working we had to take everything down, tents and banners and load them on the van. Compas Fest was a success the people were happy and the staff was finally going to get some quality sleep.

I would like to give a special thanks to the staff that was present day and night since Wednesday, Nahiman Moreno, Alexandre Laiutaud, Fabrice Laforest, Fabienne Georges, Melissandre Cabral Perez, Juan Carlos and also our helpers for Saturday, Bertrand Florville, Yadiris Brito, Natacha Morisseau, Laura Hernandez, Auri Guevara and Solangie Rodriguez.  

New Lowered Rates

Calldirek is glad to inform our customers that rates for Honduras, Dominican Republic and Jamaica have been lowered. You can now call your love ones in Honduras at a rate of 0.13₵ a minute, Dominican Republic at a rate of 0.03₵ a minute and Jamaica at a rate of 0.08₵. Calldirek! Always giving you the best service and best prices.

CALLDIREK CUSTOMER APPRICIATION MONTH

CALLDIREK INITIATES “CUSTOMER APPRICIATION MONTH”

Friday May 4^th, 2012

CallDirek, a company’s whose foundation is made up of hundreds of thousands of loyal customers, has decided to dedicate the month of May to its customers and has declared May, “Customer Appreciation Month”. In order to show our appreciation and give back to our customers, CallDirek’s Customer Service and Marketing team has come up with many promotions.

CallDirek's May specials will be available throughout our system; by phone through customer service, online, or by visiting an agent. Customer Service and Online promotion: Customers who recharge for $20 to $50 will receive $5 free! Customers who recharge for $20 will now be able to talk for 80 minutes when calling Haiti, 102 minutes when calling Jamaica, 118 minutes when calling Honduras, 219 minutes when calling Mexico, 227 minutes calling Dominican Republic and 373 minutes for customers calling Colombia. Customers who visit our Agents will benefit of $1 free on every recharge made for purchases over $10.  All new customers will receive 50% extra bonus minutes, throughout our system. And for all of our inactive customers a 30% bonus will be given to them when they recharge for $5 to $50.

CallDirek understands the importance of our customers and their feedback; we welcome their calls and are constantly trying to improve customer interactions both online and whether it’s through the Customer Service phone line.

About CallDirek:

CallDirek is in the business of providing reliable, affordable telecom services for business and residential customers in the United States and abroad. We provide an alternative to phone cards with a PIN-less service, so go ahead and throw out those cards once and for all. This service is available online through our website or at numerous of our agent stores across the United States and Canada. Convenience is the key when servicing our customers, the customers may even call our customer service line and recharge their accounts in a matter of minutes, and once the funds have been added to the account they can be used immediately. We even provide top-ups which enable people working and living abroad to instantly recharge mobile phones for family and friends back home. CallDirek® has many mobile operators for instance Digicel, Voila, Movistar, Claro, Orange, AT&T, Lime, Boost mobile and 150 more top-ups. All products are available with the CallDirek® platform. We have over 100,000 retail outlets and distribution channels here in the United States and also Canada. Servicing different parts of the world such as Haiti, Peru, Cuba, Mexico, Africa, and many more,  we make sure our customers can stay in touch with their families abroad.

Ianik Drouin

Social Media Executive

Ianik.drouin@calldirek.com

Calldirek Agent Support Team

 

    Calldirek has well over 100,000 agents located throughout the United States and Canada. When some of their issues arouse they call agent support. Agent support is a team composed of two women Natacha Morisseau and Laura Hernandez. These two do an incredible job, they help agents who have problem recharging, creating new vendor accounts and even sign up new agents. They have set up a very simple method on how to approach the agents calling, Natacha takes care of all French and Creole speaking agents and Laura takes care of the Latin agents and they both share agents who speak English.

      Natacha is known through the office as the “Paté girl” for she brings patties by the load on every Mondays and Wednesday. I must imply that she did not bring it this week which made couple of the employees cry (I was clearly one of them). She also likes to undergo little private investigations when processing new document.

      Laura is a great worker she does her work very well, and has good work ethics. She is fairly new at Calldirek, she started working in February, but she picked up the agent vibe quite well. She keeps a very positive attitude and if ever your eyes were to fall on hers she will not stop laughing.

     Taking care of all of Calldirek’s agents is a tough task but the agent support girls are committed to help the agents and they do it out of love. We thank them for their outstanding work and positive ambiance.

Natacha Morisseau and Laura Hernandez

The Voices of Calldirek

“Thank you for calling Calldirek ...how may I help you?” This is what you hear throughout the day at the office. The customer service department is a group of very energetic people consisting of six CS representatives and a manager, they receive calls raging from customers that need to recharge, customers that have technical issues, to agents that need to make changes on some recharges. On the busiest day, while the whole office seems a too busy to smile, they manage to always keep a smile.

                Getting to know the Customer Service crew is a privilege at Calldirek for they bring life to the office. Having been part of the crew before switching position, I have the inside scoop on each member and how the everyday work life is.

             Emmanuel “Ti Georges”  Georges, the youngest employee at Calldirek is the gadget man, always talking about the newest gadget technology coming out, bringing us “old dinosaurs” as he calls us, update on the world’s newest inventions. 

            Roycesun “Roy” Clement, one could say he has a sixth sense, for he picks up the phone faster than anyone else, as if he knew the call was already coming. He is also an aspiring artist, on his free time you will catch him drawing in his sketch books.

            Farah is the most warming person at Calldirek, she comes in with a positive attitude and leaves with that same attitude. No one can take her smile away, for it is forever permanent. When Roy and Farah Baron are put together it is total “gossip time” giving you the scoop on the latest TV shows.

         Magdala Dorceus, part of the outgoing call reps will call you, and her sweet voice will put you in a state of trance. If you were to cough once she would not hesitate to take care of you.

        Fabrice “You Know” Laforest is one of the funniest people at Calldirek, with his strong Caribbean accent he charms the clients to call on a daily basis. 

         Alexandre “Lelex” Liautaud the rapper will always drop a line whenever he gets the chance. His laidback style allows everyone to be at ease in his presence.

        Last but not least, the CS manager Melissandre “Grand Patron” Perez, moves to the beat of freedom, her joyful personality makes it an enjoyable environment to work under. Though being teased everyday about her petite stature, she makes it up with her motivation to succeed at everything she does.

                If you want to be part of the Calldirek extended family, call today and I can assure you the person picking up will make you want to call back. We thank the Customer Service Department for their outstanding work and for bringing a constant positive attitude to the Calldirek office.

The Customer Service team!
Picture 1: (Magdala Dorceus, Fabrice "You Know" Laforest, Farah Baron)
Picture 2: (Roycesun Clement)
Picture 3: (Emmanuel "Ti Georges" Georges)
Picture 4: (Alexandre "Lelex" Liautaud, Fabrice "You Know" Laforest)
Picture 5: (Melissandre "Grand Patron" Perez)

Calldirek’s Backbone

The IT department at Calldirek is made up of two incredible individuals, Jose F. Puerta and Emmanuel Piard. Entering into their office, all you see at first is monitors upon monitors with weird symbols and digits, just like the "Matrix.” Many times I’ve asked to explain what the symbols meant but after several seconds of explaining they would lose me. Having three screens in front of them, they each simultaneously monitor a different sector of the company, acting as the “BIG BROTHER” of Calldirek. Sounds like a lot for just two people to do, especially when the staff calls them for anything, even when the computer’s mouse is unplugged.

The management decided to hire outside programmers who would help take some of the load off of their backs. Jose the I.T Director oversees the whole database and makes sure that all outgoing calls are connected properly and without disturbance. His, very peculiar yet very recognizable, laugh lightens the office, even on the most dreadful days like promotion days. As for Emmanuel, the I.T Support, programmer, he is like no other. He is constantly writing different programs that keeps the website and database on check. He seems a bit shy at first glance but will overcome you with his charm and passion for healthy living style. With years of experience they manage to keep customers, partners and staff very satisfied. For that we are very grateful and thank them for their outstanding work.

Jose F. Puerta (left), Emmanuel Piard (right)

Free Money January Promotion!

CallDirek makes "Staying Connected" with family and friends simple and cost effective by offering 3 ways to earn Bonus Dollars. 


Recharge $15.00 - $19.99 Receive $2 Free
Recharge $20.00 - $24.99 Receive $3 Free 
Recharge $25.00 - $50.00 Receive $5 Free


This promotion is valid from Monday, Jan 16th to Tuesday, January 31st. 


Free Money promotion is offered Online and Customer Service. 
www.facebook.com/calldirek | www.calldirek.com | 1-866-673-4735


The bonus dollars will incur a 48 hours expiration from the time of recharge. So be sure to make that call once you add minutes to your phone. Customers are allowed two recharges per day. 


Make sure to check out our updates and promotions online or contacting customer service. 
It is our goal and intention to bring all our customers the best service possible. 




CallDirek the best call you can make! 

25% Bonus Minutes from Dec 30 to Jan 1st 2012

We're at it again! 


Here we are starting off the New Year with Free Bonus Minutes.


CallDirek wants to be your long distance provider of choice. Staying connected with loved ones near and far. 
We have multiple ways to help all our customers stay connected. 
1) Recharge local land line or cell phone with loadable minutes by calling into our customer service center. 
2) Find us online at www.calldirek.com and www.facebook.com/calldirek
3) Visit an authorized CallDirek agent 


Another great option to stay connected by sending International Mobile Top up minutes to family and friends any where in the world. Giving friends and family the freedom and flexibility to making local and international calls. 

Double Up Minutes Dec 23rd & 24th on Pinless Calls

Merry Christmas from CallDirek! 

DOUBLE- UP BONUS MINUTES!!! 

On Friday, Dec. 23rd and Saturday Dec. 24th all recharge pin less calls can be made to any where in the world with 100% bonus minutes. 

Recharge between $10 - $50 and utilize the benefit of DOUBLE UP minutes. 

Bonus minutes are valid for 48 hours from date of recharge. Recharges can be made multiple times during the promotion period however bonus minutes are non-transferable. 

CallDirek is the best call you can make to anywhere in the world. 

Stay Connected! 

www.calldirek.com | www.facebook.com/calldirek | 1-866-673-4735

Holiday Greetings from our CEO

Dear Partners, Clients & Staff,

As we embark on our 7th year at CallDirek, I would like to take this moment to personally 

express my sincerest gratitude and appreciation for your patronage and support in making CallDirek the establishment that it is today. Over the years, I have evaluated the growth pattern of 

CallDirek and we have evolved to a company whose primary focus is built on relationships and the interlink bond that maintains global connection.  

We are committed to being the best and most efficient at what we do.  Throughout the years,

CallDirek has set the standard in the retail telecom industry as a benchmark for others to 

follow. We will continue to strive to deliver our excellent communication strategies and 

implement best business practices. 

We had many great accomplishments in 2011 considering that we are in a struggling 

economy. We moved to a new larger office, redefined our evolving business model and added new talents to our staff. We grew our retail distribution by over 100% and increased our customer base. 

Next year promises to be an exciting year for us at CallDirek. With our leadership and vision 

we will make stride to canvas the multinational aspects of our company by deploying new 

products and accessing an array of untapped markets. In the upcoming months, we will be 

launching products that will revolutionize the way we currently communicate.

Many thanks, to our dedicated staff that has shown their commitment and support throughout 

the years. I wish everyone a Merry Christmas, Happy Holidays and a Happy New Year, may 

your homes be filled with happiness, peace and good health throughout the year and next. 

Best Wishes, 

Michel Francis 

President and CEO

15% Free minutes Dec 15th - Dec 17th

The Holiday Spirit is certainly Here! 


15% bonus minutes on pin-less long distance calls to any where in the world. That means each call made to loved ones, friends or business associates are cheaper and more cost effective. 


CallDirek is always striving for ways to bring great value to our customers. 


We appreciate your business and look forward to serving you throughout the holiday season! 


Recharge/ add minutes to your local phone from our facebook page. www.facebook.com/calldirek / 1-866-673-4735.

Tis the Season!

Holiday Spirits and Cheer are certainly in the air. 


Long distance Pinless dialing and cheap international calls are the gifts of staying connected. 


As we embark on the count down towards one of the most celebrated holidays of the year, we are providing pin less  minutes for families and friends to call home, so mom and dad, aunts, cousins and friends can talk longer with bonus minutes - FREE. 


Add minutes to your local USA/CA phone between $10 - $19.99 and receive 15% BONUS MINUTES.  
Add $20 - $50.00 and receive 20% BONUS MINUTES. 


The more minutes you add to your local cell or home phone the more Free minutes you will receive to talk longer. 


It's what matters most!  
The ability to stay connected. 


www.facebook.com/calldirek
www.calldirek.com

CallDirek Website and Facebook new Look and Feel

Dear Friends, Partners and Affiliates,
 
We thank you for your continued support of CallDirek, your pinless long distance service and top up company of choice.
 
We are updating the LOOK and FEEL of our website and Facebook.
 
There will be no major changes. Just a slight lift in our look and feel.
 
You might say instead of a face lift it’s a web lift.
 
We hope you like our new look.
 
Please feel free to stay connected with us and share your thoughts!
 
Email: info@calldirek.com, or agentsupport@calldirek.com, Call: 1-866-673-4735 Web:.www.calldirek.com

Stay Connected with CallDirek for great deals, news update, community involvement and much more!
We're going places and would like take you along with us.

Cheap international calling world wide without using a phone card along with great top up rates to transfer airtime minutes to loved ones back home.
 
Just a reminder:  LIKE us on facebook and Follow us on Twitter
www.facebook.com/calldirekand www.twitter.com/calldirek

20% BONUS FOR ONLINE TRANSACTIONS

At Calldirek, customer satisfaction is our priority, We are happy to announce a 20% promotion to all online recharges through out the month of November. Recharge $10+ and receive an automatic 20% bonus minutes to talk more! For more information please call our customer care at 1866-673-4735. CallDirek is the best alternative to phone cards, no pins, no conneciton fees, and easy reliable international calling. CallDirek is simply the best call you can make.

Halloween Promotion

This weekend take advantage of our Halloween promotion, recharge $10+ and recieve 20%bonus FREE minutes. This promotion will run from Friday October 28th - Monday October 31st.

We thank everyone for their continues support in making CallDirek their preferred choice to stay in contact with their Family and Friends abroad.

Why It's So Simple
It is easy to use; a simple and speedy account activation process is really all it takes. There is no need to wait in long lines trying to refill a calling card or to add minutes. The pinless cards are 'pay as you go' and offer an automatic recharging option. Because there is no contract, there is no need to worry about long-term commitments. By registering home, cellular and work numbers with the service, users are guaranteed the same fast and economical connections, without a hassle, no matter where they are calling from.

The convenience is unparalleled. CallDirek® offers users the ability to place long distance and international calls without having to remember a long string of complicated calling card numbers, ID numbers and pins. The calls can be placed from any registered phone and use the cheapest rates for countries all over the world. In fact, the system is so easy to use, many are switching all of their long distance plans over to simple, cheap and painless pinless calling cards.

When you consider the hassles of dealing with traditional calling cards, it is easy to see why the CallDirek® system is simply better. Traditional calling cards meant dialing as many as 40 separate numbers to place a call. The billing is inaccurate, with minutes charged for unanswered calls and other, unspecified charges. Even worse, with a traditional calling card, a call is ended, sometimes mid sentence, when the credit or minutes run out. Traditional calling cards simply do not work in this hectic world.

The Best Quality Calls
Anyone looking for the best long distance and international rates as well as crystal clear call quality should consider making the move to CallDirek® pinless calling card system. The clear and simple setup and billing makes signing up easy while the easy to use system means simply dialing the number to be called, no more long strings of numbers. Coupled with their advanced VoIP system, there simply is no better service. In a world that is constantly changing, it should come as no surprise that even our calling cards need a makeover. CallDirek® has done this admirably with their pinless calling card system. Never has a choice been so clear.




Sincerely,
Management

Mobile Phone Top Up Cards

While you are on the phone with your friends and family, the last thing you should be concerned about is the number of minutes you have left on your calling card. When you are speaking to the ones you hold closet to your heart, you should only be focused on sharing memories, plans and news. You should only be focused on what matters the most. Worrying about your phone credit should be the last thing on your mind. But often, this is not the case. Most people that use a phone card to make long distance and international calls are always thinking about how much time they have left. This is because there are many cards that eat away at minutes in a manner that just doesn’t seem fair. The phone cards that you buy at the store are often riddled with hidden charges and fees. By the time you dial the access code, pin number and telephone number and then get a connection, you have already used up phone credit. This means that the amount of minutes you thought you were going to be able spend actually talking are now less than what you imagined.

This is why there is such preoccupation with the number of minutes left on a call. Naturally, you want to be able to communicate without being cut off or disconnected. You want to be able to have a decent conversation without being interrupted in the middle of a sentence. If you have begun to think that this is the only way of getting international and long distance service, think again. You don’t have to continue to subject yourself to the inconvenience that these typical phone cards offer. There is a better way to get phone service and to add the amount of minutes that you need.

Calldirek can provide you with mobile products and services that can make your ability to converse with friends and family more of a pleasure than a chore. First, Calldirek offers pinless dialing long distance and international phone plans that provide you with a way to communicate via a telephone line. This kind of card does not require you to dial codes and pin numbers over and over, every time that you want to make a call. There are also no connection, installation or cancellation fees or contracts. This means that the amount of minutes you purchase will be the amount of minutes that you are able to chat with your friends.

Calldirek additionally offers International Mobile Top Up. This product is basically additional minutes for your phone plan and for your relatives abroad. Topping up your minutes means that you get to add more minutes or credit so that you never have to run out of minutes unexpectedly. You won’t need to go to the store to purchase another phone card. You can top up on minutes by calling a customer care agent or recharging your minutes online. Just provide the carrier, country, telephone number and amount of minutes that you need. Visit www.calldirek.com to find out more.