Hard Work Pays Off

      As a company grows so does it’s employees, and we love to see employees rise through the difficult task handed to them and prevail. This is why Melissandre Cabral Perez and Magdala Paul have both been promoted after several years of work here at CallDirek.      Former customer service manager Melissandre Perez was promoted to Account Receivable Supervisor in the accounting department. After two years of hard work Melissandre has proved to be a great asset to the company. "I am very excited about this opportunity it's a challenging task I cannot wait to take on" said Melissandre. Congratulations Melissandre.

    Magdala Paul former account retention executive replaced Melissandre as the new customer service manager. with her hard work habits she is perfect for the CS Manager. "I was ecstatic when Michel offered the position, I wanted to scream out YES!" said Magadala. Congratulations Magdala.

New Lowered Rates!

CallDirek has lowered its rates to call abroad once again! We strive to give our customers the best service and best rates in the business. With $5 customers can now call Haiti for 18 minutes, Colombia for 250 minutes, Bahamas for 50 minutes, Jamaica for 21 minutes and much more. Don’t wait to get your message across use CallDirek the #1 Pin-less company.  

CALLDIREK CUSTOMER APPRICIATION MONTH

CALLDIREK INITIATES “CUSTOMER APPRICIATION MONTH”

Friday May 4^th, 2012

CallDirek, a company’s whose foundation is made up of hundreds of thousands of loyal customers, has decided to dedicate the month of May to its customers and has declared May, “Customer Appreciation Month”. In order to show our appreciation and give back to our customers, CallDirek’s Customer Service and Marketing team has come up with many promotions.

CallDirek's May specials will be available throughout our system; by phone through customer service, online, or by visiting an agent. Customer Service and Online promotion: Customers who recharge for $20 to $50 will receive $5 free! Customers who recharge for $20 will now be able to talk for 80 minutes when calling Haiti, 102 minutes when calling Jamaica, 118 minutes when calling Honduras, 219 minutes when calling Mexico, 227 minutes calling Dominican Republic and 373 minutes for customers calling Colombia. Customers who visit our Agents will benefit of $1 free on every recharge made for purchases over $10.  All new customers will receive 50% extra bonus minutes, throughout our system. And for all of our inactive customers a 30% bonus will be given to them when they recharge for $5 to $50.

CallDirek understands the importance of our customers and their feedback; we welcome their calls and are constantly trying to improve customer interactions both online and whether it’s through the Customer Service phone line.

About CallDirek:

CallDirek is in the business of providing reliable, affordable telecom services for business and residential customers in the United States and abroad. We provide an alternative to phone cards with a PIN-less service, so go ahead and throw out those cards once and for all. This service is available online through our website or at numerous of our agent stores across the United States and Canada. Convenience is the key when servicing our customers, the customers may even call our customer service line and recharge their accounts in a matter of minutes, and once the funds have been added to the account they can be used immediately. We even provide top-ups which enable people working and living abroad to instantly recharge mobile phones for family and friends back home. CallDirek® has many mobile operators for instance Digicel, Voila, Movistar, Claro, Orange, AT&T, Lime, Boost mobile and 150 more top-ups. All products are available with the CallDirek® platform. We have over 100,000 retail outlets and distribution channels here in the United States and also Canada. Servicing different parts of the world such as Haiti, Peru, Cuba, Mexico, Africa, and many more,  we make sure our customers can stay in touch with their families abroad.

Ianik Drouin

Social Media Executive

Ianik.drouin@calldirek.com

Calldirek Agent Support Team

 

    Calldirek has well over 100,000 agents located throughout the United States and Canada. When some of their issues arouse they call agent support. Agent support is a team composed of two women Natacha Morisseau and Laura Hernandez. These two do an incredible job, they help agents who have problem recharging, creating new vendor accounts and even sign up new agents. They have set up a very simple method on how to approach the agents calling, Natacha takes care of all French and Creole speaking agents and Laura takes care of the Latin agents and they both share agents who speak English.

      Natacha is known through the office as the “Paté girl” for she brings patties by the load on every Mondays and Wednesday. I must imply that she did not bring it this week which made couple of the employees cry (I was clearly one of them). She also likes to undergo little private investigations when processing new document.

      Laura is a great worker she does her work very well, and has good work ethics. She is fairly new at Calldirek, she started working in February, but she picked up the agent vibe quite well. She keeps a very positive attitude and if ever your eyes were to fall on hers she will not stop laughing.

     Taking care of all of Calldirek’s agents is a tough task but the agent support girls are committed to help the agents and they do it out of love. We thank them for their outstanding work and positive ambiance.

Natacha Morisseau and Laura Hernandez

The Voices of Calldirek

“Thank you for calling Calldirek ...how may I help you?” This is what you hear throughout the day at the office. The customer service department is a group of very energetic people consisting of six CS representatives and a manager, they receive calls raging from customers that need to recharge, customers that have technical issues, to agents that need to make changes on some recharges. On the busiest day, while the whole office seems a too busy to smile, they manage to always keep a smile.

                Getting to know the Customer Service crew is a privilege at Calldirek for they bring life to the office. Having been part of the crew before switching position, I have the inside scoop on each member and how the everyday work life is.

             Emmanuel “Ti Georges”  Georges, the youngest employee at Calldirek is the gadget man, always talking about the newest gadget technology coming out, bringing us “old dinosaurs” as he calls us, update on the world’s newest inventions. 

            Roycesun “Roy” Clement, one could say he has a sixth sense, for he picks up the phone faster than anyone else, as if he knew the call was already coming. He is also an aspiring artist, on his free time you will catch him drawing in his sketch books.

            Farah is the most warming person at Calldirek, she comes in with a positive attitude and leaves with that same attitude. No one can take her smile away, for it is forever permanent. When Roy and Farah Baron are put together it is total “gossip time” giving you the scoop on the latest TV shows.

         Magdala Dorceus, part of the outgoing call reps will call you, and her sweet voice will put you in a state of trance. If you were to cough once she would not hesitate to take care of you.

        Fabrice “You Know” Laforest is one of the funniest people at Calldirek, with his strong Caribbean accent he charms the clients to call on a daily basis. 

         Alexandre “Lelex” Liautaud the rapper will always drop a line whenever he gets the chance. His laidback style allows everyone to be at ease in his presence.

        Last but not least, the CS manager Melissandre “Grand Patron” Perez, moves to the beat of freedom, her joyful personality makes it an enjoyable environment to work under. Though being teased everyday about her petite stature, she makes it up with her motivation to succeed at everything she does.

                If you want to be part of the Calldirek extended family, call today and I can assure you the person picking up will make you want to call back. We thank the Customer Service Department for their outstanding work and for bringing a constant positive attitude to the Calldirek office.

The Customer Service team!
Picture 1: (Magdala Dorceus, Fabrice "You Know" Laforest, Farah Baron)
Picture 2: (Roycesun Clement)
Picture 3: (Emmanuel "Ti Georges" Georges)
Picture 4: (Alexandre "Lelex" Liautaud, Fabrice "You Know" Laforest)
Picture 5: (Melissandre "Grand Patron" Perez)

Calldirek’s Backbone

The IT department at Calldirek is made up of two incredible individuals, Jose F. Puerta and Emmanuel Piard. Entering into their office, all you see at first is monitors upon monitors with weird symbols and digits, just like the "Matrix.” Many times I’ve asked to explain what the symbols meant but after several seconds of explaining they would lose me. Having three screens in front of them, they each simultaneously monitor a different sector of the company, acting as the “BIG BROTHER” of Calldirek. Sounds like a lot for just two people to do, especially when the staff calls them for anything, even when the computer’s mouse is unplugged.

The management decided to hire outside programmers who would help take some of the load off of their backs. Jose the I.T Director oversees the whole database and makes sure that all outgoing calls are connected properly and without disturbance. His, very peculiar yet very recognizable, laugh lightens the office, even on the most dreadful days like promotion days. As for Emmanuel, the I.T Support, programmer, he is like no other. He is constantly writing different programs that keeps the website and database on check. He seems a bit shy at first glance but will overcome you with his charm and passion for healthy living style. With years of experience they manage to keep customers, partners and staff very satisfied. For that we are very grateful and thank them for their outstanding work.

Jose F. Puerta (left), Emmanuel Piard (right)

35% Bonus Minutes for the month of February.

February is American Heart Health Month!  
At CallDirek staying connected with friends and family far away has a way to heal the emotional side of the heart.


Call into CallDirek customer Service 1-866-673-4735 or recharge on www.calldirek.com or www.facebook.com/calldirek for the month of February and receive 35% bonus minutes on recharges between $15 to $50.  


CallDirek terms and conditions apply:- Bonus minutes will expire after 48 hours from the time of recharge, so be sure to take full advantage of those extra minutes. Bonus minutes are non transferable. Offer expires February 29, 2012. Offer is valid ONLY via the CallDirek call center, CallDirek websites and CallDirek Facebook business page.

Free Money January Promotion!

CallDirek makes "Staying Connected" with family and friends simple and cost effective by offering 3 ways to earn Bonus Dollars. 


Recharge $15.00 - $19.99 Receive $2 Free
Recharge $20.00 - $24.99 Receive $3 Free 
Recharge $25.00 - $50.00 Receive $5 Free


This promotion is valid from Monday, Jan 16th to Tuesday, January 31st. 


Free Money promotion is offered Online and Customer Service. 
www.facebook.com/calldirek | www.calldirek.com | 1-866-673-4735


The bonus dollars will incur a 48 hours expiration from the time of recharge. So be sure to make that call once you add minutes to your phone. Customers are allowed two recharges per day. 


Make sure to check out our updates and promotions online or contacting customer service. 
It is our goal and intention to bring all our customers the best service possible. 




CallDirek the best call you can make! 

15% Free minutes Dec 15th - Dec 17th

The Holiday Spirit is certainly Here! 


15% bonus minutes on pin-less long distance calls to any where in the world. That means each call made to loved ones, friends or business associates are cheaper and more cost effective. 


CallDirek is always striving for ways to bring great value to our customers. 


We appreciate your business and look forward to serving you throughout the holiday season! 


Recharge/ add minutes to your local phone from our facebook page. www.facebook.com/calldirek / 1-866-673-4735.

Tis the Season!

Holiday Spirits and Cheer are certainly in the air. 


Long distance Pinless dialing and cheap international calls are the gifts of staying connected. 


As we embark on the count down towards one of the most celebrated holidays of the year, we are providing pin less  minutes for families and friends to call home, so mom and dad, aunts, cousins and friends can talk longer with bonus minutes - FREE. 


Add minutes to your local USA/CA phone between $10 - $19.99 and receive 15% BONUS MINUTES.  
Add $20 - $50.00 and receive 20% BONUS MINUTES. 


The more minutes you add to your local cell or home phone the more Free minutes you will receive to talk longer. 


It's what matters most!  
The ability to stay connected. 


www.facebook.com/calldirek
www.calldirek.com

Call with us! You'll feel like you're home.

Make your International calls with us this Thanksgiving! 

Recharge with CallDirek from Thursday, November 24th to Saturday November 26th and receive three types of bonus minutes. 

From $7.00   -  $9.99   patrons will receive 15% bonus minutes. 
From $10.00 - $19.99 patrons will receive 20% bonus minutes.
From $20.00 - $50.00 patrons will receive 25% bonus minutes. 

There are three ways to recharge your phone to receive bonus minutes. 


1. Online at www.calldirek.com
2. Visit an authorized CallDirek agent
3. www.facebook.com/calldirek


It is our business to make you doing your business a lot easier and more convenient. 


Happy Thanksgiving and Thank You! 

Thanksgiving Message from CallDirek

 

Dear Partners, Affiliates and Friends,

The CallDirek family would like to share our sentiments with you during this holiday season.

We are grateful and thankful for all the years of support, encouragement and business that you

our associates and customers have shown to us.

This time of year, is certainly a blessing and a great opportunity to express the importance of staying connected with friends and family both near and far.

It was on that premise that CallDirek came into being. Providing a medium, that families, friends and business travelers could stay connected with those dear to them in an inexpensive way.

CallDirek provides cheap international calls worldwide in Pinless long distance services and great lows rates in sending top up minutes overseas.

As we embark on this Thanksgiving Day, make it as special as you can and thank you once more from our CallDirek family to you and yours.

 

Happy Thanksgiving!

CallDirek Website and Facebook new Look and Feel

Dear Friends, Partners and Affiliates,
 
We thank you for your continued support of CallDirek, your pinless long distance service and top up company of choice.
 
We are updating the LOOK and FEEL of our website and Facebook.
 
There will be no major changes. Just a slight lift in our look and feel.
 
You might say instead of a face lift it’s a web lift.
 
We hope you like our new look.
 
Please feel free to stay connected with us and share your thoughts!
 
Email: info@calldirek.com, or agentsupport@calldirek.com, Call: 1-866-673-4735 Web:.www.calldirek.com

Stay Connected with CallDirek for great deals, news update, community involvement and much more!
We're going places and would like take you along with us.

Cheap international calling world wide without using a phone card along with great top up rates to transfer airtime minutes to loved ones back home.
 
Just a reminder:  LIKE us on facebook and Follow us on Twitter
www.facebook.com/calldirekand www.twitter.com/calldirek

20% BONUS FOR ONLINE TRANSACTIONS

At Calldirek, customer satisfaction is our priority, We are happy to announce a 20% promotion to all online recharges through out the month of November. Recharge $10+ and receive an automatic 20% bonus minutes to talk more! For more information please call our customer care at 1866-673-4735. CallDirek is the best alternative to phone cards, no pins, no conneciton fees, and easy reliable international calling. CallDirek is simply the best call you can make.

November Promotions

Take advantage of our cheap international rates during our November promotions.

Our Veteran’s Day promotion ran from Friday, November 11^th to Saturday, November 12^th. Where clients could recharge for $10 or more and receive 20% bonus FREE minutes.

Our Next Big Promotion to earn bonus minutes for long distance calls will be for Thanksgiving weekend. Details on this promotion will follow, so stay tuned to our website and facebook for details. (www.facebook.com/calldirek)

There are quite a few new upcoming changes to CallDirek one of which will be our new website design. This will allow a certain ease of use and better functionality for our clients. We are always striving to enhance our services and deliver the convenience and functionality for our web visitors.

We thank everyone for their continued support in making CallDirek their preferred choice to stay in contact with their Family and Friends abroad.

Joining the CallDirek family is easy:-

Why It's So Simple1. Log into our website and activate your account

2. Add minutes to your phone.

The pinless cards are 'pay as you go' and offer an automatic recharge option. Because there is no contract, there is no need to worry about long-term commitments. By registering home, cellular and work numbers with the service, users are guaranteed the same fast and economical connections, without a hassle, as that of a phone card.

The convenience is unparalleled. CallDirek® offers users the ability to place long distance and international calls without having to remember a long string of complicated calling card numbers, ID numbers and pins. The calls can be placed from any registered phone and use the cheapest rates for countries all over the world. In fact, the system is so easy to use; many are switching all of their long distance plans over to simple electronic calling cards.

No more going to the store to purchase phone cards when you can make cheap international calls to anywhere in the world a click away! 

CallDirek Saving Money!

In these challenging and tough economic times we at CallDirek believe in passing on savings to our customers. Every week we offer bonus minutes promotions where our customers are able to recharge their personal phones be it cell phone or land line with pin less long distance service. By subscribing to our promotions each customer, once they have recharge their pin less long distance service will receive automatic bonus minutes free of charge.

We are constantly looking for ways that we can provide excellent service and great benefits to our customers. We are a company that started from the ground up and believe in supporting the communities and families who have supported us throughout the years.

In the recharge or pin less long distance market, competition has been increasingly growing. However, we are confident that as a company we are solid and remain true to the foundation of our recharge business. We know that our customers want to stay connected to their loved ones and we facilitate that by means of our specials and promotions which allots bonus minutes.

For new customers or customers who have been with us for a while can find out details by visiting our website at www.calldirek.com or contacting customer service at 1-866-673-4735.

Our simple and user friendly website can be easily navigated to our recharge page. Once a new or existing customer logs into the website they are shown the recharge option for their pin less long distance service. They then have to enter their desired dollar value to be recharged, their local phone number and method of payment. Within a matter of seconds their phone will receive a sms message with their allotted minutes plus bonus minutes. In less than three minutes a customer can recharge their cell phone with long distance minutes and communicate with loved ones. 

Our website allows additional features such as automatic recharge and speed dialing. These are conveniences that allow us to better serve our community. You don’t have to be an existing customer to receive Bonus minutes from CallDirek; once you are a new customer we automatically allot extra $2 free dollars to their account just for trying our services.

Our friendly customer service staff is always willing and ready to hear from our customers. We are only a call or click away. www.calldirek.com and 1-866-673-4735. We have lots of big plans ahead and invite all to Like us on Facebook and Follow us on Twitter to be the first to hear about our great deals. 

Halloween Promotion

This weekend take advantage of our Halloween promotion, recharge $10+ and recieve 20%bonus FREE minutes. This promotion will run from Friday October 28th - Monday October 31st.

We thank everyone for their continues support in making CallDirek their preferred choice to stay in contact with their Family and Friends abroad.

Why It's So Simple
It is easy to use; a simple and speedy account activation process is really all it takes. There is no need to wait in long lines trying to refill a calling card or to add minutes. The pinless cards are 'pay as you go' and offer an automatic recharging option. Because there is no contract, there is no need to worry about long-term commitments. By registering home, cellular and work numbers with the service, users are guaranteed the same fast and economical connections, without a hassle, no matter where they are calling from.

The convenience is unparalleled. CallDirek® offers users the ability to place long distance and international calls without having to remember a long string of complicated calling card numbers, ID numbers and pins. The calls can be placed from any registered phone and use the cheapest rates for countries all over the world. In fact, the system is so easy to use, many are switching all of their long distance plans over to simple, cheap and painless pinless calling cards.

When you consider the hassles of dealing with traditional calling cards, it is easy to see why the CallDirek® system is simply better. Traditional calling cards meant dialing as many as 40 separate numbers to place a call. The billing is inaccurate, with minutes charged for unanswered calls and other, unspecified charges. Even worse, with a traditional calling card, a call is ended, sometimes mid sentence, when the credit or minutes run out. Traditional calling cards simply do not work in this hectic world.

The Best Quality Calls
Anyone looking for the best long distance and international rates as well as crystal clear call quality should consider making the move to CallDirek® pinless calling card system. The clear and simple setup and billing makes signing up easy while the easy to use system means simply dialing the number to be called, no more long strings of numbers. Coupled with their advanced VoIP system, there simply is no better service. In a world that is constantly changing, it should come as no surprise that even our calling cards need a makeover. CallDirek® has done this admirably with their pinless calling card system. Never has a choice been so clear.




Sincerely,
Management

Mobile Phone Top Up Cards

While you are on the phone with your friends and family, the last thing you should be concerned about is the number of minutes you have left on your calling card. When you are speaking to the ones you hold closet to your heart, you should only be focused on sharing memories, plans and news. You should only be focused on what matters the most. Worrying about your phone credit should be the last thing on your mind. But often, this is not the case. Most people that use a phone card to make long distance and international calls are always thinking about how much time they have left. This is because there are many cards that eat away at minutes in a manner that just doesn’t seem fair. The phone cards that you buy at the store are often riddled with hidden charges and fees. By the time you dial the access code, pin number and telephone number and then get a connection, you have already used up phone credit. This means that the amount of minutes you thought you were going to be able spend actually talking are now less than what you imagined.

This is why there is such preoccupation with the number of minutes left on a call. Naturally, you want to be able to communicate without being cut off or disconnected. You want to be able to have a decent conversation without being interrupted in the middle of a sentence. If you have begun to think that this is the only way of getting international and long distance service, think again. You don’t have to continue to subject yourself to the inconvenience that these typical phone cards offer. There is a better way to get phone service and to add the amount of minutes that you need.

Calldirek can provide you with mobile products and services that can make your ability to converse with friends and family more of a pleasure than a chore. First, Calldirek offers pinless dialing long distance and international phone plans that provide you with a way to communicate via a telephone line. This kind of card does not require you to dial codes and pin numbers over and over, every time that you want to make a call. There are also no connection, installation or cancellation fees or contracts. This means that the amount of minutes you purchase will be the amount of minutes that you are able to chat with your friends.

Calldirek additionally offers International Mobile Top Up. This product is basically additional minutes for your phone plan and for your relatives abroad. Topping up your minutes means that you get to add more minutes or credit so that you never have to run out of minutes unexpectedly. You won’t need to go to the store to purchase another phone card. You can top up on minutes by calling a customer care agent or recharging your minutes online. Just provide the carrier, country, telephone number and amount of minutes that you need. Visit www.calldirek.com to find out more.

Top Up My Mobile

In relationships, communication is crucial. Having good communication in business and in your personal life is something that is important if you want to maintain positive relationships. Keeping in touch with family or business associates abroad can be a hassle if you don’t utilize the right tools. Maintaining contact with people that live outside of the country can also be very expensive. Using your mobile phone to communicate is one of the best options for having a more personal exchange. Using other non-verbal means of communication is okay, but doesn’t give the same feeling as hearing someone’s voice. But before you decide to use your mobile phone, you need to be prepared.

If you have ever used a prepaid calling card you probably have experienced having a call dropped a time or two. Prepaid calling cards offer you the ability to use a specified amount of minutes. But this is just in theory. Conventional calling cards advertise a certain amount of credit or minutes but in reality, this can be far from the truth. Regular calling cards require dialing a lot of digits before you can make contact. While you are inputting the access and pin number, the card will deduct credit to cover hidden activation and connection fees that you probably didn’t take into account when you purchased the card.

The pinless dialing service from Calldirek won’t ever deplete your minutes due to installation, connection or cancellation fees. There won’t be anything that comes between you and your minutes with pinless dialing from Calldirek. Calldirek offers International Mobile top up for any telephone number. You may purchase additional credit or minutes instantly for your family and friends anywhere in the world. You can purchase mobile top ups automatically or manually, based on what is best for you. If you prefer an automatic recharge, you just need to set up your account to purchase and add more minutes whenever you get low. This way your calls will never be interrupted. To top up manually, you can do this with the help of a customer service agent or through the internet. You need to provide the carrier. There are just about forty carriers that can accommodate mobile top ups. After you provide the carrier, you need to also provide the country. When you give the country all that is left for you to do is offer the telephone number and the amount of credit you would like to purchase.

Why continue to purchase phone cards over and over when you can top up on minutes using your phone or the internet? There are more convenient ways to recharge your minutes that don’t require you driving to the store to purchase another phone card. International mobile top ups from Calldirek can save you time and money. You never have to worry about how much minutes you have with mobile top ups. To find out more information on this product and other telecommunications products offered by Calldirek, visit www.calldirek.com today.