Hard Work Pays Off

      As a company grows so does it’s employees, and we love to see employees rise through the difficult task handed to them and prevail. This is why Melissandre Cabral Perez and Magdala Paul have both been promoted after several years of work here at CallDirek.      Former customer service manager Melissandre Perez was promoted to Account Receivable Supervisor in the accounting department. After two years of hard work Melissandre has proved to be a great asset to the company. "I am very excited about this opportunity it's a challenging task I cannot wait to take on" said Melissandre. Congratulations Melissandre.

    Magdala Paul former account retention executive replaced Melissandre as the new customer service manager. with her hard work habits she is perfect for the CS Manager. "I was ecstatic when Michel offered the position, I wanted to scream out YES!" said Magadala. Congratulations Magdala.

Remit Synergy Joins CallDirek

*** FOR IMMEDIATE RELEASE ***

Remit Synergy Joins CallDirek Family

MIAMI, FL, SEPTEMBER 21, 2012 – CallDirek ®, the leading service provider for pin-less long-distance calling and mobile top ups, announced today a new partnership with Remit Synergy. By partnering with CallDirek, Remit Synergy will now have access to sell CallDirek products such as pin-less minutes and International Mobile Top Ups. Based out of Africa Remit Synergy has helped many companies and customers. Their white label cloud hosted payment platform allows Money Service Businesses to transmit to countries throughout Africa and around the globe. The features Remit Synergy brings to its clients are Cash pick-up, cash to bank account, cash to prepaid card and now with CallDirek, Mobile Top Ups and Pin-less minutes to phones.

About Remit Synergy

Remit Synergy is a business-to-business company providing Money Serving Businesses and others access to the African, United Arab Emirates (UAE), and Chinese markets through its innovative, white label payment platform. Headquartered in Jersey City, NJ, Remit Synergy also operates a call center in Darkar, Senegal and a Data Center in New York. No matter the location, Remit Synergy has the staff necessary to ensure that all of your business needs are met with care and discretion.

About CallDirek

Since 2004, CallDirek® has revolutionized the telecom industry by pioneering the PINLESS ILD industry servicing our clients' needs to move away from hard cards.

CallDirek® provides a Pinless ILD service that works in over 50 countries and International Mobile Top Ups servicing over 150 mobile operators. CallDirek® is a wholly-owned subsidiary of Unitel, Inc., a Florida based corporation, Unitel is an FCC licensed and accredited Telecommunications Company. Our sophisticated IP technology throughout our global network provides clients with services that are affordable and reliable. Our goal is to help facilitate and improve communication for you, your family and friends.

For more information about CallDirek contact the company at http://calldirek.com/

CallDirek®

Ianik Drouin

Social Media & Communications Executive

Email: Ianik.drouin@calldirek.com

Phone: 305.434.7072 ext. 309

###

CALLDIREK CUSTOMER APPRICIATION MONTH

CALLDIREK INITIATES “CUSTOMER APPRICIATION MONTH”

Friday May 4^th, 2012

CallDirek, a company’s whose foundation is made up of hundreds of thousands of loyal customers, has decided to dedicate the month of May to its customers and has declared May, “Customer Appreciation Month”. In order to show our appreciation and give back to our customers, CallDirek’s Customer Service and Marketing team has come up with many promotions.

CallDirek's May specials will be available throughout our system; by phone through customer service, online, or by visiting an agent. Customer Service and Online promotion: Customers who recharge for $20 to $50 will receive $5 free! Customers who recharge for $20 will now be able to talk for 80 minutes when calling Haiti, 102 minutes when calling Jamaica, 118 minutes when calling Honduras, 219 minutes when calling Mexico, 227 minutes calling Dominican Republic and 373 minutes for customers calling Colombia. Customers who visit our Agents will benefit of $1 free on every recharge made for purchases over $10.  All new customers will receive 50% extra bonus minutes, throughout our system. And for all of our inactive customers a 30% bonus will be given to them when they recharge for $5 to $50.

CallDirek understands the importance of our customers and their feedback; we welcome their calls and are constantly trying to improve customer interactions both online and whether it’s through the Customer Service phone line.

About CallDirek:

CallDirek is in the business of providing reliable, affordable telecom services for business and residential customers in the United States and abroad. We provide an alternative to phone cards with a PIN-less service, so go ahead and throw out those cards once and for all. This service is available online through our website or at numerous of our agent stores across the United States and Canada. Convenience is the key when servicing our customers, the customers may even call our customer service line and recharge their accounts in a matter of minutes, and once the funds have been added to the account they can be used immediately. We even provide top-ups which enable people working and living abroad to instantly recharge mobile phones for family and friends back home. CallDirek® has many mobile operators for instance Digicel, Voila, Movistar, Claro, Orange, AT&T, Lime, Boost mobile and 150 more top-ups. All products are available with the CallDirek® platform. We have over 100,000 retail outlets and distribution channels here in the United States and also Canada. Servicing different parts of the world such as Haiti, Peru, Cuba, Mexico, Africa, and many more,  we make sure our customers can stay in touch with their families abroad.

Ianik Drouin

Social Media Executive

Ianik.drouin@calldirek.com

Calldirek Agent Support Team

 

    Calldirek has well over 100,000 agents located throughout the United States and Canada. When some of their issues arouse they call agent support. Agent support is a team composed of two women Natacha Morisseau and Laura Hernandez. These two do an incredible job, they help agents who have problem recharging, creating new vendor accounts and even sign up new agents. They have set up a very simple method on how to approach the agents calling, Natacha takes care of all French and Creole speaking agents and Laura takes care of the Latin agents and they both share agents who speak English.

      Natacha is known through the office as the “Paté girl” for she brings patties by the load on every Mondays and Wednesday. I must imply that she did not bring it this week which made couple of the employees cry (I was clearly one of them). She also likes to undergo little private investigations when processing new document.

      Laura is a great worker she does her work very well, and has good work ethics. She is fairly new at Calldirek, she started working in February, but she picked up the agent vibe quite well. She keeps a very positive attitude and if ever your eyes were to fall on hers she will not stop laughing.

     Taking care of all of Calldirek’s agents is a tough task but the agent support girls are committed to help the agents and they do it out of love. We thank them for their outstanding work and positive ambiance.

Natacha Morisseau and Laura Hernandez

The Voices of Calldirek

“Thank you for calling Calldirek ...how may I help you?” This is what you hear throughout the day at the office. The customer service department is a group of very energetic people consisting of six CS representatives and a manager, they receive calls raging from customers that need to recharge, customers that have technical issues, to agents that need to make changes on some recharges. On the busiest day, while the whole office seems a too busy to smile, they manage to always keep a smile.

                Getting to know the Customer Service crew is a privilege at Calldirek for they bring life to the office. Having been part of the crew before switching position, I have the inside scoop on each member and how the everyday work life is.

             Emmanuel “Ti Georges”  Georges, the youngest employee at Calldirek is the gadget man, always talking about the newest gadget technology coming out, bringing us “old dinosaurs” as he calls us, update on the world’s newest inventions. 

            Roycesun “Roy” Clement, one could say he has a sixth sense, for he picks up the phone faster than anyone else, as if he knew the call was already coming. He is also an aspiring artist, on his free time you will catch him drawing in his sketch books.

            Farah is the most warming person at Calldirek, she comes in with a positive attitude and leaves with that same attitude. No one can take her smile away, for it is forever permanent. When Roy and Farah Baron are put together it is total “gossip time” giving you the scoop on the latest TV shows.

         Magdala Dorceus, part of the outgoing call reps will call you, and her sweet voice will put you in a state of trance. If you were to cough once she would not hesitate to take care of you.

        Fabrice “You Know” Laforest is one of the funniest people at Calldirek, with his strong Caribbean accent he charms the clients to call on a daily basis. 

         Alexandre “Lelex” Liautaud the rapper will always drop a line whenever he gets the chance. His laidback style allows everyone to be at ease in his presence.

        Last but not least, the CS manager Melissandre “Grand Patron” Perez, moves to the beat of freedom, her joyful personality makes it an enjoyable environment to work under. Though being teased everyday about her petite stature, she makes it up with her motivation to succeed at everything she does.

                If you want to be part of the Calldirek extended family, call today and I can assure you the person picking up will make you want to call back. We thank the Customer Service Department for their outstanding work and for bringing a constant positive attitude to the Calldirek office.

The Customer Service team!
Picture 1: (Magdala Dorceus, Fabrice "You Know" Laforest, Farah Baron)
Picture 2: (Roycesun Clement)
Picture 3: (Emmanuel "Ti Georges" Georges)
Picture 4: (Alexandre "Lelex" Liautaud, Fabrice "You Know" Laforest)
Picture 5: (Melissandre "Grand Patron" Perez)

35% Bonus Minutes for the month of February.

February is American Heart Health Month!  
At CallDirek staying connected with friends and family far away has a way to heal the emotional side of the heart.


Call into CallDirek customer Service 1-866-673-4735 or recharge on www.calldirek.com or www.facebook.com/calldirek for the month of February and receive 35% bonus minutes on recharges between $15 to $50.  


CallDirek terms and conditions apply:- Bonus minutes will expire after 48 hours from the time of recharge, so be sure to take full advantage of those extra minutes. Bonus minutes are non transferable. Offer expires February 29, 2012. Offer is valid ONLY via the CallDirek call center, CallDirek websites and CallDirek Facebook business page.

Africa Pre-Paid Phone Cards

It can be difficult to stay in touch with loved ones who live in your town, much less those that live across the Atlantic in Africa. Africa is a diverse continent that is comprised of several different countries. These countries share more in common than just location. In the past, it was very difficult for people to call African countries without incurring an excessive phone bill or using complicated phone cards. Today, if you want to make an international call to someone in this region of the world, it doesn’t have to cost you an arm and a leg.

By now you must be tired of those conventional phone cards. Their deceptive practices and lack of convenience has probably made you hope for an alternative. These kinds of phone cards don’t really offer you much in terms of value. Their rates are extremely high and there are usually connection fees, deactivation fees and charges that you don’t readily anticipate. These charges are deducted from the value of the phone. So if you think that you paid for a fifteen minute card, you may only get to redeem eleven of those minutes.

There are other frustrating features of traditional phone cards. Using this kind of card almost ensures that your calling experience will be terrible. First you are required to dial up to forty digits just to reach your relative or business partner. Between the access number, the pin number and the desired number, you could end up tired before you even say hello. If you don’t get connected the first time, which is common with these cards, you have to start that process all over again. There can also be issues with call quality when using a regular phone card to call Africa. These cards rely on phone towers and infrastructure to provide you with good service. Depending on where you are located, you may not have good coverage. This could make the sound on your call less crisp and clear or this could even interrupt your call all together.

Not to worry, CallDirek has a great option for you. To make an international call to Africa, CallDirek has a pinless phone card. Don’t be confused. Not all calling cards have to use a pin number. By using the internet to activate your online card, you don’t need to dial an access code or pin. You don’t have to do anything each time you want to make a phone call. With this card you can make calls from any of the numbers you would normally use, like your home, office or cellular phone. You can save by using the pinless calling card because there are low rates, no fees, no fluctuating rates and you don’t have to constantly buy a new card. This pre-paid phone card can be used to call anywhere in Africa or the world. You can easily recharge your minutes and manage your bill online any time you need to. Visit www.calldirek.com today so that you can connect with Africa without the hassle and exorbitant expens