CallDirek donates to Kako's Smile Project Haiti

MIAMI, FL, October 4, 2012 – In support of the SMILE PROJECT HAITI, CallDirek has donated 17 computers to a school in Haiti, which will serve for a new computer classroom. The founder of the SMILE PROJECT HAITI Jacque “Kako” Bourjolie has been helping kids around the country through his foundation for many years. The foundation holds fundraisers, or comedy shows around the country to raise the awareness of privileged to help out the less privileged. Thanks to the SMILE PROJECT HAITI, many children now have homes, clothes, books and even schools to attend. The future of Haiti is in the hands of the youth and the SMILE PROJECT HAITI would like to see the kids they are helping be the leaders of tomorrow.    

About Smile Project Haiti

The SMILE PROJECT HAITI is a movement dedicated to giving back to the community. By reaching out to the children, sharing our hope within their communities we can make a difference in many lives and we will encourage a more harmonious environment. SMILE will bring hope, relief and joy allowing one child at a time to dare to dream for a brighter future. We are launching one project per month, targeting a specific need in the community. The aim of this campaign will be to teach privileged children to help underprivileged ones. We will visit schools to talk to students about the circumstances that many children find themselves in. We want to show the children how to get involved and how they can help each other. The basis of Project SMILE's vision is one child helping another.

About CallDirek

Since 2004, CallDirek® has revolutionized the telecom industry by pioneering the PINLESS ILD industry servicing our clients' needs to move away from hard cards.

CallDirek® provides a Pinless ILD service that works in over 50 countries and International Mobile Top Ups servicing over 150 mobile operators. CallDirek® is a wholly-owned subsidiary of Unitel, Inc., a Florida based corporation, Unitel is an FCC licensed and accredited Telecommunications Company. Our sophisticated IP technology throughout our global network provides clients with services that are affordable and reliable. Our goal is to help facilitate and improve communication for you, your family and friends.

For more information about CallDirek contact the company at http://calldirek.com/

CallDirek®

Ianik Drouin

Social Media & Communications Executive

Email: Ianik.drouin@calldirek.com

Phone: 305.434.7072 ext. 309

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CALLDIREK CUSTOMER APPRICIATION MONTH

CALLDIREK INITIATES “CUSTOMER APPRICIATION MONTH”

Friday May 4^th, 2012

CallDirek, a company’s whose foundation is made up of hundreds of thousands of loyal customers, has decided to dedicate the month of May to its customers and has declared May, “Customer Appreciation Month”. In order to show our appreciation and give back to our customers, CallDirek’s Customer Service and Marketing team has come up with many promotions.

CallDirek's May specials will be available throughout our system; by phone through customer service, online, or by visiting an agent. Customer Service and Online promotion: Customers who recharge for $20 to $50 will receive $5 free! Customers who recharge for $20 will now be able to talk for 80 minutes when calling Haiti, 102 minutes when calling Jamaica, 118 minutes when calling Honduras, 219 minutes when calling Mexico, 227 minutes calling Dominican Republic and 373 minutes for customers calling Colombia. Customers who visit our Agents will benefit of $1 free on every recharge made for purchases over $10.  All new customers will receive 50% extra bonus minutes, throughout our system. And for all of our inactive customers a 30% bonus will be given to them when they recharge for $5 to $50.

CallDirek understands the importance of our customers and their feedback; we welcome their calls and are constantly trying to improve customer interactions both online and whether it’s through the Customer Service phone line.

About CallDirek:

CallDirek is in the business of providing reliable, affordable telecom services for business and residential customers in the United States and abroad. We provide an alternative to phone cards with a PIN-less service, so go ahead and throw out those cards once and for all. This service is available online through our website or at numerous of our agent stores across the United States and Canada. Convenience is the key when servicing our customers, the customers may even call our customer service line and recharge their accounts in a matter of minutes, and once the funds have been added to the account they can be used immediately. We even provide top-ups which enable people working and living abroad to instantly recharge mobile phones for family and friends back home. CallDirek® has many mobile operators for instance Digicel, Voila, Movistar, Claro, Orange, AT&T, Lime, Boost mobile and 150 more top-ups. All products are available with the CallDirek® platform. We have over 100,000 retail outlets and distribution channels here in the United States and also Canada. Servicing different parts of the world such as Haiti, Peru, Cuba, Mexico, Africa, and many more,  we make sure our customers can stay in touch with their families abroad.

Ianik Drouin

Social Media Executive

Ianik.drouin@calldirek.com

Calldirek Agent Support Team

 

    Calldirek has well over 100,000 agents located throughout the United States and Canada. When some of their issues arouse they call agent support. Agent support is a team composed of two women Natacha Morisseau and Laura Hernandez. These two do an incredible job, they help agents who have problem recharging, creating new vendor accounts and even sign up new agents. They have set up a very simple method on how to approach the agents calling, Natacha takes care of all French and Creole speaking agents and Laura takes care of the Latin agents and they both share agents who speak English.

      Natacha is known through the office as the “Paté girl” for she brings patties by the load on every Mondays and Wednesday. I must imply that she did not bring it this week which made couple of the employees cry (I was clearly one of them). She also likes to undergo little private investigations when processing new document.

      Laura is a great worker she does her work very well, and has good work ethics. She is fairly new at Calldirek, she started working in February, but she picked up the agent vibe quite well. She keeps a very positive attitude and if ever your eyes were to fall on hers she will not stop laughing.

     Taking care of all of Calldirek’s agents is a tough task but the agent support girls are committed to help the agents and they do it out of love. We thank them for their outstanding work and positive ambiance.

Natacha Morisseau and Laura Hernandez