A Special Thanks

A SPECIAL THANKS FROM CALLDIREK

Monday November 26^th, 2012

CallDirek would like to thank all of our agents for selling and promoting our name, the staff for an extraordinary work day in and day out. 7 years ago the company was just an idea in the living room of the founders home, with dedication, perseverance and hard work we now have over 340,000 customers, over 100,000 agents from US, Canada and Spain. The company could not have grown this far and this much without our customers. Words cannot express our gratitude; we thank you for your continuous support, and business. We will continue to improve and provide more facilitated ways for you to reach your family and friends abroad.

About CallDirek:

CallDirek is in the business of providing reliable, affordable telecom services for business and residential customers in the United States and abroad. We provide an alternative to phone cards with a PIN-less service, so go ahead and throw out those cards once and for all. This service is available online through our website or at numerous of our agent stores across the United States, Canada and Spain. Convenience is the key when servicing our customers, the customers may even call our customer service line and recharge their accounts in a matter of minutes, and once the funds have been added to the account they can be used immediately. We even provide top-ups which enable people working and living abroad to instantly recharge mobile phones for family and friends back home. CallDirek® has many mobile operators for instance Digicel, Voila, Movistar, Claro, Orange, AT&T, Lime, Boost mobile and 150 more top-ups. All products are available with the CallDirek® platform. We have over 100,000 retail outlets and distribution channels here in the United States, Canada and also Spain. Servicing different parts of the world such as Haiti, Peru, Cuba, Mexico, Africa, and many more, we make sure our customers can stay in touch with their families abroad.

Ianik Drouin

Social Media Executive

Ianik.drouin@calldirek.com

CALLDIREK CUSTOMER APPRICIATION MONTH

CALLDIREK INITIATES “CUSTOMER APPRICIATION MONTH”

Friday May 4^th, 2012

CallDirek, a company’s whose foundation is made up of hundreds of thousands of loyal customers, has decided to dedicate the month of May to its customers and has declared May, “Customer Appreciation Month”. In order to show our appreciation and give back to our customers, CallDirek’s Customer Service and Marketing team has come up with many promotions.

CallDirek's May specials will be available throughout our system; by phone through customer service, online, or by visiting an agent. Customer Service and Online promotion: Customers who recharge for $20 to $50 will receive $5 free! Customers who recharge for $20 will now be able to talk for 80 minutes when calling Haiti, 102 minutes when calling Jamaica, 118 minutes when calling Honduras, 219 minutes when calling Mexico, 227 minutes calling Dominican Republic and 373 minutes for customers calling Colombia. Customers who visit our Agents will benefit of $1 free on every recharge made for purchases over $10.  All new customers will receive 50% extra bonus minutes, throughout our system. And for all of our inactive customers a 30% bonus will be given to them when they recharge for $5 to $50.

CallDirek understands the importance of our customers and their feedback; we welcome their calls and are constantly trying to improve customer interactions both online and whether it’s through the Customer Service phone line.

About CallDirek:

CallDirek is in the business of providing reliable, affordable telecom services for business and residential customers in the United States and abroad. We provide an alternative to phone cards with a PIN-less service, so go ahead and throw out those cards once and for all. This service is available online through our website or at numerous of our agent stores across the United States and Canada. Convenience is the key when servicing our customers, the customers may even call our customer service line and recharge their accounts in a matter of minutes, and once the funds have been added to the account they can be used immediately. We even provide top-ups which enable people working and living abroad to instantly recharge mobile phones for family and friends back home. CallDirek® has many mobile operators for instance Digicel, Voila, Movistar, Claro, Orange, AT&T, Lime, Boost mobile and 150 more top-ups. All products are available with the CallDirek® platform. We have over 100,000 retail outlets and distribution channels here in the United States and also Canada. Servicing different parts of the world such as Haiti, Peru, Cuba, Mexico, Africa, and many more,  we make sure our customers can stay in touch with their families abroad.

Ianik Drouin

Social Media Executive

Ianik.drouin@calldirek.com

Calldirek Agent Support Team

 

    Calldirek has well over 100,000 agents located throughout the United States and Canada. When some of their issues arouse they call agent support. Agent support is a team composed of two women Natacha Morisseau and Laura Hernandez. These two do an incredible job, they help agents who have problem recharging, creating new vendor accounts and even sign up new agents. They have set up a very simple method on how to approach the agents calling, Natacha takes care of all French and Creole speaking agents and Laura takes care of the Latin agents and they both share agents who speak English.

      Natacha is known through the office as the “Paté girl” for she brings patties by the load on every Mondays and Wednesday. I must imply that she did not bring it this week which made couple of the employees cry (I was clearly one of them). She also likes to undergo little private investigations when processing new document.

      Laura is a great worker she does her work very well, and has good work ethics. She is fairly new at Calldirek, she started working in February, but she picked up the agent vibe quite well. She keeps a very positive attitude and if ever your eyes were to fall on hers she will not stop laughing.

     Taking care of all of Calldirek’s agents is a tough task but the agent support girls are committed to help the agents and they do it out of love. We thank them for their outstanding work and positive ambiance.

Natacha Morisseau and Laura Hernandez

The Voices of Calldirek

“Thank you for calling Calldirek ...how may I help you?” This is what you hear throughout the day at the office. The customer service department is a group of very energetic people consisting of six CS representatives and a manager, they receive calls raging from customers that need to recharge, customers that have technical issues, to agents that need to make changes on some recharges. On the busiest day, while the whole office seems a too busy to smile, they manage to always keep a smile.

                Getting to know the Customer Service crew is a privilege at Calldirek for they bring life to the office. Having been part of the crew before switching position, I have the inside scoop on each member and how the everyday work life is.

             Emmanuel “Ti Georges”  Georges, the youngest employee at Calldirek is the gadget man, always talking about the newest gadget technology coming out, bringing us “old dinosaurs” as he calls us, update on the world’s newest inventions. 

            Roycesun “Roy” Clement, one could say he has a sixth sense, for he picks up the phone faster than anyone else, as if he knew the call was already coming. He is also an aspiring artist, on his free time you will catch him drawing in his sketch books.

            Farah is the most warming person at Calldirek, she comes in with a positive attitude and leaves with that same attitude. No one can take her smile away, for it is forever permanent. When Roy and Farah Baron are put together it is total “gossip time” giving you the scoop on the latest TV shows.

         Magdala Dorceus, part of the outgoing call reps will call you, and her sweet voice will put you in a state of trance. If you were to cough once she would not hesitate to take care of you.

        Fabrice “You Know” Laforest is one of the funniest people at Calldirek, with his strong Caribbean accent he charms the clients to call on a daily basis. 

         Alexandre “Lelex” Liautaud the rapper will always drop a line whenever he gets the chance. His laidback style allows everyone to be at ease in his presence.

        Last but not least, the CS manager Melissandre “Grand Patron” Perez, moves to the beat of freedom, her joyful personality makes it an enjoyable environment to work under. Though being teased everyday about her petite stature, she makes it up with her motivation to succeed at everything she does.

                If you want to be part of the Calldirek extended family, call today and I can assure you the person picking up will make you want to call back. We thank the Customer Service Department for their outstanding work and for bringing a constant positive attitude to the Calldirek office.

The Customer Service team!
Picture 1: (Magdala Dorceus, Fabrice "You Know" Laforest, Farah Baron)
Picture 2: (Roycesun Clement)
Picture 3: (Emmanuel "Ti Georges" Georges)
Picture 4: (Alexandre "Lelex" Liautaud, Fabrice "You Know" Laforest)
Picture 5: (Melissandre "Grand Patron" Perez)

Calldirek’s Backbone

The IT department at Calldirek is made up of two incredible individuals, Jose F. Puerta and Emmanuel Piard. Entering into their office, all you see at first is monitors upon monitors with weird symbols and digits, just like the "Matrix.” Many times I’ve asked to explain what the symbols meant but after several seconds of explaining they would lose me. Having three screens in front of them, they each simultaneously monitor a different sector of the company, acting as the “BIG BROTHER” of Calldirek. Sounds like a lot for just two people to do, especially when the staff calls them for anything, even when the computer’s mouse is unplugged.

The management decided to hire outside programmers who would help take some of the load off of their backs. Jose the I.T Director oversees the whole database and makes sure that all outgoing calls are connected properly and without disturbance. His, very peculiar yet very recognizable, laugh lightens the office, even on the most dreadful days like promotion days. As for Emmanuel, the I.T Support, programmer, he is like no other. He is constantly writing different programs that keeps the website and database on check. He seems a bit shy at first glance but will overcome you with his charm and passion for healthy living style. With years of experience they manage to keep customers, partners and staff very satisfied. For that we are very grateful and thank them for their outstanding work.

Jose F. Puerta (left), Emmanuel Piard (right)

Holiday Greetings from our CEO

Dear Partners, Clients & Staff,

As we embark on our 7th year at CallDirek, I would like to take this moment to personally 

express my sincerest gratitude and appreciation for your patronage and support in making CallDirek the establishment that it is today. Over the years, I have evaluated the growth pattern of 

CallDirek and we have evolved to a company whose primary focus is built on relationships and the interlink bond that maintains global connection.  

We are committed to being the best and most efficient at what we do.  Throughout the years,

CallDirek has set the standard in the retail telecom industry as a benchmark for others to 

follow. We will continue to strive to deliver our excellent communication strategies and 

implement best business practices. 

We had many great accomplishments in 2011 considering that we are in a struggling 

economy. We moved to a new larger office, redefined our evolving business model and added new talents to our staff. We grew our retail distribution by over 100% and increased our customer base. 

Next year promises to be an exciting year for us at CallDirek. With our leadership and vision 

we will make stride to canvas the multinational aspects of our company by deploying new 

products and accessing an array of untapped markets. In the upcoming months, we will be 

launching products that will revolutionize the way we currently communicate.

Many thanks, to our dedicated staff that has shown their commitment and support throughout 

the years. I wish everyone a Merry Christmas, Happy Holidays and a Happy New Year, may 

your homes be filled with happiness, peace and good health throughout the year and next. 

Best Wishes, 

Michel Francis 

President and CEO

Tis the Season!

Holiday Spirits and Cheer are certainly in the air. 


Long distance Pinless dialing and cheap international calls are the gifts of staying connected. 


As we embark on the count down towards one of the most celebrated holidays of the year, we are providing pin less  minutes for families and friends to call home, so mom and dad, aunts, cousins and friends can talk longer with bonus minutes - FREE. 


Add minutes to your local USA/CA phone between $10 - $19.99 and receive 15% BONUS MINUTES.  
Add $20 - $50.00 and receive 20% BONUS MINUTES. 


The more minutes you add to your local cell or home phone the more Free minutes you will receive to talk longer. 


It's what matters most!  
The ability to stay connected. 


www.facebook.com/calldirek
www.calldirek.com

Africa Pre-Paid Phone Cards

It can be difficult to stay in touch with loved ones who live in your town, much less those that live across the Atlantic in Africa. Africa is a diverse continent that is comprised of several different countries. These countries share more in common than just location. In the past, it was very difficult for people to call African countries without incurring an excessive phone bill or using complicated phone cards. Today, if you want to make an international call to someone in this region of the world, it doesn’t have to cost you an arm and a leg.

By now you must be tired of those conventional phone cards. Their deceptive practices and lack of convenience has probably made you hope for an alternative. These kinds of phone cards don’t really offer you much in terms of value. Their rates are extremely high and there are usually connection fees, deactivation fees and charges that you don’t readily anticipate. These charges are deducted from the value of the phone. So if you think that you paid for a fifteen minute card, you may only get to redeem eleven of those minutes.

There are other frustrating features of traditional phone cards. Using this kind of card almost ensures that your calling experience will be terrible. First you are required to dial up to forty digits just to reach your relative or business partner. Between the access number, the pin number and the desired number, you could end up tired before you even say hello. If you don’t get connected the first time, which is common with these cards, you have to start that process all over again. There can also be issues with call quality when using a regular phone card to call Africa. These cards rely on phone towers and infrastructure to provide you with good service. Depending on where you are located, you may not have good coverage. This could make the sound on your call less crisp and clear or this could even interrupt your call all together.

Not to worry, CallDirek has a great option for you. To make an international call to Africa, CallDirek has a pinless phone card. Don’t be confused. Not all calling cards have to use a pin number. By using the internet to activate your online card, you don’t need to dial an access code or pin. You don’t have to do anything each time you want to make a phone call. With this card you can make calls from any of the numbers you would normally use, like your home, office or cellular phone. You can save by using the pinless calling card because there are low rates, no fees, no fluctuating rates and you don’t have to constantly buy a new card. This pre-paid phone card can be used to call anywhere in Africa or the world. You can easily recharge your minutes and manage your bill online any time you need to. Visit www.calldirek.com today so that you can connect with Africa without the hassle and exorbitant expens