Hard Work Pays Off

      As a company grows so does it’s employees, and we love to see employees rise through the difficult task handed to them and prevail. This is why Melissandre Cabral Perez and Magdala Paul have both been promoted after several years of work here at CallDirek.      Former customer service manager Melissandre Perez was promoted to Account Receivable Supervisor in the accounting department. After two years of hard work Melissandre has proved to be a great asset to the company. "I am very excited about this opportunity it's a challenging task I cannot wait to take on" said Melissandre. Congratulations Melissandre.

    Magdala Paul former account retention executive replaced Melissandre as the new customer service manager. with her hard work habits she is perfect for the CS Manager. "I was ecstatic when Michel offered the position, I wanted to scream out YES!" said Magadala. Congratulations Magdala.

A Special Thanks

A SPECIAL THANKS FROM CALLDIREK

Monday November 26^th, 2012

CallDirek would like to thank all of our agents for selling and promoting our name, the staff for an extraordinary work day in and day out. 7 years ago the company was just an idea in the living room of the founders home, with dedication, perseverance and hard work we now have over 340,000 customers, over 100,000 agents from US, Canada and Spain. The company could not have grown this far and this much without our customers. Words cannot express our gratitude; we thank you for your continuous support, and business. We will continue to improve and provide more facilitated ways for you to reach your family and friends abroad.

About CallDirek:

CallDirek is in the business of providing reliable, affordable telecom services for business and residential customers in the United States and abroad. We provide an alternative to phone cards with a PIN-less service, so go ahead and throw out those cards once and for all. This service is available online through our website or at numerous of our agent stores across the United States, Canada and Spain. Convenience is the key when servicing our customers, the customers may even call our customer service line and recharge their accounts in a matter of minutes, and once the funds have been added to the account they can be used immediately. We even provide top-ups which enable people working and living abroad to instantly recharge mobile phones for family and friends back home. CallDirek® has many mobile operators for instance Digicel, Voila, Movistar, Claro, Orange, AT&T, Lime, Boost mobile and 150 more top-ups. All products are available with the CallDirek® platform. We have over 100,000 retail outlets and distribution channels here in the United States, Canada and also Spain. Servicing different parts of the world such as Haiti, Peru, Cuba, Mexico, Africa, and many more, we make sure our customers can stay in touch with their families abroad.

Ianik Drouin

Social Media Executive

Ianik.drouin@calldirek.com

CallDirek donates to Kako's Smile Project Haiti

MIAMI, FL, October 4, 2012 – In support of the SMILE PROJECT HAITI, CallDirek has donated 17 computers to a school in Haiti, which will serve for a new computer classroom. The founder of the SMILE PROJECT HAITI Jacque “Kako” Bourjolie has been helping kids around the country through his foundation for many years. The foundation holds fundraisers, or comedy shows around the country to raise the awareness of privileged to help out the less privileged. Thanks to the SMILE PROJECT HAITI, many children now have homes, clothes, books and even schools to attend. The future of Haiti is in the hands of the youth and the SMILE PROJECT HAITI would like to see the kids they are helping be the leaders of tomorrow.    

About Smile Project Haiti

The SMILE PROJECT HAITI is a movement dedicated to giving back to the community. By reaching out to the children, sharing our hope within their communities we can make a difference in many lives and we will encourage a more harmonious environment. SMILE will bring hope, relief and joy allowing one child at a time to dare to dream for a brighter future. We are launching one project per month, targeting a specific need in the community. The aim of this campaign will be to teach privileged children to help underprivileged ones. We will visit schools to talk to students about the circumstances that many children find themselves in. We want to show the children how to get involved and how they can help each other. The basis of Project SMILE's vision is one child helping another.

About CallDirek

Since 2004, CallDirek® has revolutionized the telecom industry by pioneering the PINLESS ILD industry servicing our clients' needs to move away from hard cards.

CallDirek® provides a Pinless ILD service that works in over 50 countries and International Mobile Top Ups servicing over 150 mobile operators. CallDirek® is a wholly-owned subsidiary of Unitel, Inc., a Florida based corporation, Unitel is an FCC licensed and accredited Telecommunications Company. Our sophisticated IP technology throughout our global network provides clients with services that are affordable and reliable. Our goal is to help facilitate and improve communication for you, your family and friends.

For more information about CallDirek contact the company at http://calldirek.com/

CallDirek®

Ianik Drouin

Social Media & Communications Executive

Email: Ianik.drouin@calldirek.com

Phone: 305.434.7072 ext. 309

###

Remit Synergy Joins CallDirek

*** FOR IMMEDIATE RELEASE ***

Remit Synergy Joins CallDirek Family

MIAMI, FL, SEPTEMBER 21, 2012 – CallDirek ®, the leading service provider for pin-less long-distance calling and mobile top ups, announced today a new partnership with Remit Synergy. By partnering with CallDirek, Remit Synergy will now have access to sell CallDirek products such as pin-less minutes and International Mobile Top Ups. Based out of Africa Remit Synergy has helped many companies and customers. Their white label cloud hosted payment platform allows Money Service Businesses to transmit to countries throughout Africa and around the globe. The features Remit Synergy brings to its clients are Cash pick-up, cash to bank account, cash to prepaid card and now with CallDirek, Mobile Top Ups and Pin-less minutes to phones.

About Remit Synergy

Remit Synergy is a business-to-business company providing Money Serving Businesses and others access to the African, United Arab Emirates (UAE), and Chinese markets through its innovative, white label payment platform. Headquartered in Jersey City, NJ, Remit Synergy also operates a call center in Darkar, Senegal and a Data Center in New York. No matter the location, Remit Synergy has the staff necessary to ensure that all of your business needs are met with care and discretion.

About CallDirek

Since 2004, CallDirek® has revolutionized the telecom industry by pioneering the PINLESS ILD industry servicing our clients' needs to move away from hard cards.

CallDirek® provides a Pinless ILD service that works in over 50 countries and International Mobile Top Ups servicing over 150 mobile operators. CallDirek® is a wholly-owned subsidiary of Unitel, Inc., a Florida based corporation, Unitel is an FCC licensed and accredited Telecommunications Company. Our sophisticated IP technology throughout our global network provides clients with services that are affordable and reliable. Our goal is to help facilitate and improve communication for you, your family and friends.

For more information about CallDirek contact the company at http://calldirek.com/

CallDirek®

Ianik Drouin

Social Media & Communications Executive

Email: Ianik.drouin@calldirek.com

Phone: 305.434.7072 ext. 309

###

Welcome EMIDA

CallDirek would like to welcome EMIDA as our new retail distribution partner. CallDirek is running a 20% retailer incentive program across the EMIDA network for the month of July.

About EMIDA:

Emida is a leader in the global prepayment and value transfer market, operating in 37 countries throughout North, Central and South America, the extended Caribbean, Africa, Oceania, the Middle East and Europe. We support a network of more than 54,000 retail points with an annualized dollar payment volume in excess of $1.5 billion, processing more than 240 million annualized payment transactions.

Our network technology enables the domestic and international distribution and value transfer of many types of prepaid products and payment services. Our strategy is to build profitable, robust distribution networks for many prepaid products in targeted operating geographies, and to introduce unique cross border value products between regions. Our payment processing platform provides robust revenue solutions for distributors, ISOs, retailers, carriers and service providers alike.

ABOUT THE PROMOTION:

 The first 5 merchants to sell $500 in CallDirek sales during the month of July will receive 20% CASH BACK of their total CallDirek sales for that month (up to $1,000 in sales). 

 

      

Happy Father's Day!!!

CallDirek would like to wish all the fathers in Haiti a Happy Father’s Day! And to celebrate this wonderful day with all of you CallDirek is having a weekend long promotion by giving 25% bonus minutes on all recharges of $15 to $50. Always stay close to your family with CallDirek, and with our new rates it’s never been easier!

You always get more with CallDirek, the best call you can make!

New Lowered Rates!

CallDirek has lowered its rates to call abroad once again! We strive to give our customers the best service and best rates in the business. With $5 customers can now call Haiti for 18 minutes, Colombia for 250 minutes, Bahamas for 50 minutes, Jamaica for 21 minutes and much more. Don’t wait to get your message across use CallDirek the #1 Pin-less company.  

CallDirek at Compas Fest

The weekend of the 18^th of May has to be the most exhausting weekend of year for us here at CallDirek. Calldirek sponsors every year the biggest Haitian festival in Miami Compas Festival. Tuesday a couple of days before the event promo bags were getting filled with T-shirts, pens, bottle opener key chains and more. We rented a huge van to transport all of our equipment for the big day compass fest. On Thursday we attended the Compas Fest press conference, where artists like Mika Ben, Carimi, Gazman Coulè, La Rose and more spoke and as usual reporters asked those tough questions. Some of the artists felt a little insulted when a reporter asked them how they felt that “Compas Music” wasn’t popular anymore. They fired back by replying; back in the days only one Compas band travelled the world to perform, that band is Tropicana. Now there are about 5 to 6 bands that travel the world to perform, like Carimi and T-Vice, who have gone to France, Australia, Canada and more. Friday the tension aroused in the office, by 12 PM a group of the staff went to Bayfront Park to start setting up. Tents and banners were placed everywhere. The rain started to fall but it did not stop us from accomplishing our mission. Soaked we anchored the tents, climb ladders to tie banners and placed tear drop banners all over the park.

Finally the day had arrived Saturday! Compas fest was only hours away and we still had some bam bams to blow up and a Blimp to fill with helium. The crew woke up since 7 am  and we all met at the park at 8 to fix the minors details. We were greeted by the rain once again but this time way too early. The event started and went on even with the massive rain pouring people where coming in with ponchos and umbrellas the rain didn’t stop the people from coming in an enjoying the great compas music and the incredible Haitian food. The Musicians and bands sang their hearts out to celebrate Haiti’s flag day, the people were dancing and chanting under the rain. By 7:30 the rain stopped and more people started coming, the excitement was in the air, Haitian beer was flowing the music was good the people dancing and chanting along with their favorite bands. The Calldirek staff started giving out goody bags with flash lights, shirts, pens and glow sticks. Within minutes the park was glowing orange. It was a magnificent site to see. As the night ended, the staff wasn’t done working we had to take everything down, tents and banners and load them on the van. Compas Fest was a success the people were happy and the staff was finally going to get some quality sleep.

I would like to give a special thanks to the staff that was present day and night since Wednesday, Nahiman Moreno, Alexandre Laiutaud, Fabrice Laforest, Fabienne Georges, Melissandre Cabral Perez, Juan Carlos and also our helpers for Saturday, Bertrand Florville, Yadiris Brito, Natacha Morisseau, Laura Hernandez, Auri Guevara and Solangie Rodriguez.  

New Lowered Rates

Calldirek is glad to inform our customers that rates for Honduras, Dominican Republic and Jamaica have been lowered. You can now call your love ones in Honduras at a rate of 0.13₵ a minute, Dominican Republic at a rate of 0.03₵ a minute and Jamaica at a rate of 0.08₵. Calldirek! Always giving you the best service and best prices.

CALLDIREK CUSTOMER APPRICIATION MONTH

CALLDIREK INITIATES “CUSTOMER APPRICIATION MONTH”

Friday May 4^th, 2012

CallDirek, a company’s whose foundation is made up of hundreds of thousands of loyal customers, has decided to dedicate the month of May to its customers and has declared May, “Customer Appreciation Month”. In order to show our appreciation and give back to our customers, CallDirek’s Customer Service and Marketing team has come up with many promotions.

CallDirek's May specials will be available throughout our system; by phone through customer service, online, or by visiting an agent. Customer Service and Online promotion: Customers who recharge for $20 to $50 will receive $5 free! Customers who recharge for $20 will now be able to talk for 80 minutes when calling Haiti, 102 minutes when calling Jamaica, 118 minutes when calling Honduras, 219 minutes when calling Mexico, 227 minutes calling Dominican Republic and 373 minutes for customers calling Colombia. Customers who visit our Agents will benefit of $1 free on every recharge made for purchases over $10.  All new customers will receive 50% extra bonus minutes, throughout our system. And for all of our inactive customers a 30% bonus will be given to them when they recharge for $5 to $50.

CallDirek understands the importance of our customers and their feedback; we welcome their calls and are constantly trying to improve customer interactions both online and whether it’s through the Customer Service phone line.

About CallDirek:

CallDirek is in the business of providing reliable, affordable telecom services for business and residential customers in the United States and abroad. We provide an alternative to phone cards with a PIN-less service, so go ahead and throw out those cards once and for all. This service is available online through our website or at numerous of our agent stores across the United States and Canada. Convenience is the key when servicing our customers, the customers may even call our customer service line and recharge their accounts in a matter of minutes, and once the funds have been added to the account they can be used immediately. We even provide top-ups which enable people working and living abroad to instantly recharge mobile phones for family and friends back home. CallDirek® has many mobile operators for instance Digicel, Voila, Movistar, Claro, Orange, AT&T, Lime, Boost mobile and 150 more top-ups. All products are available with the CallDirek® platform. We have over 100,000 retail outlets and distribution channels here in the United States and also Canada. Servicing different parts of the world such as Haiti, Peru, Cuba, Mexico, Africa, and many more,  we make sure our customers can stay in touch with their families abroad.

Ianik Drouin

Social Media Executive

Ianik.drouin@calldirek.com

Calldirek Agent Support Team

 

    Calldirek has well over 100,000 agents located throughout the United States and Canada. When some of their issues arouse they call agent support. Agent support is a team composed of two women Natacha Morisseau and Laura Hernandez. These two do an incredible job, they help agents who have problem recharging, creating new vendor accounts and even sign up new agents. They have set up a very simple method on how to approach the agents calling, Natacha takes care of all French and Creole speaking agents and Laura takes care of the Latin agents and they both share agents who speak English.

      Natacha is known through the office as the “Paté girl” for she brings patties by the load on every Mondays and Wednesday. I must imply that she did not bring it this week which made couple of the employees cry (I was clearly one of them). She also likes to undergo little private investigations when processing new document.

      Laura is a great worker she does her work very well, and has good work ethics. She is fairly new at Calldirek, she started working in February, but she picked up the agent vibe quite well. She keeps a very positive attitude and if ever your eyes were to fall on hers she will not stop laughing.

     Taking care of all of Calldirek’s agents is a tough task but the agent support girls are committed to help the agents and they do it out of love. We thank them for their outstanding work and positive ambiance.

Natacha Morisseau and Laura Hernandez

The Voices of Calldirek

“Thank you for calling Calldirek ...how may I help you?” This is what you hear throughout the day at the office. The customer service department is a group of very energetic people consisting of six CS representatives and a manager, they receive calls raging from customers that need to recharge, customers that have technical issues, to agents that need to make changes on some recharges. On the busiest day, while the whole office seems a too busy to smile, they manage to always keep a smile.

                Getting to know the Customer Service crew is a privilege at Calldirek for they bring life to the office. Having been part of the crew before switching position, I have the inside scoop on each member and how the everyday work life is.

             Emmanuel “Ti Georges”  Georges, the youngest employee at Calldirek is the gadget man, always talking about the newest gadget technology coming out, bringing us “old dinosaurs” as he calls us, update on the world’s newest inventions. 

            Roycesun “Roy” Clement, one could say he has a sixth sense, for he picks up the phone faster than anyone else, as if he knew the call was already coming. He is also an aspiring artist, on his free time you will catch him drawing in his sketch books.

            Farah is the most warming person at Calldirek, she comes in with a positive attitude and leaves with that same attitude. No one can take her smile away, for it is forever permanent. When Roy and Farah Baron are put together it is total “gossip time” giving you the scoop on the latest TV shows.

         Magdala Dorceus, part of the outgoing call reps will call you, and her sweet voice will put you in a state of trance. If you were to cough once she would not hesitate to take care of you.

        Fabrice “You Know” Laforest is one of the funniest people at Calldirek, with his strong Caribbean accent he charms the clients to call on a daily basis. 

         Alexandre “Lelex” Liautaud the rapper will always drop a line whenever he gets the chance. His laidback style allows everyone to be at ease in his presence.

        Last but not least, the CS manager Melissandre “Grand Patron” Perez, moves to the beat of freedom, her joyful personality makes it an enjoyable environment to work under. Though being teased everyday about her petite stature, she makes it up with her motivation to succeed at everything she does.

                If you want to be part of the Calldirek extended family, call today and I can assure you the person picking up will make you want to call back. We thank the Customer Service Department for their outstanding work and for bringing a constant positive attitude to the Calldirek office.

The Customer Service team!
Picture 1: (Magdala Dorceus, Fabrice "You Know" Laforest, Farah Baron)
Picture 2: (Roycesun Clement)
Picture 3: (Emmanuel "Ti Georges" Georges)
Picture 4: (Alexandre "Lelex" Liautaud, Fabrice "You Know" Laforest)
Picture 5: (Melissandre "Grand Patron" Perez)

March for Babies

            This year, more than 7 million people will join their family, friends and colleagues in 900 communities across the nation. Our volunteers and staff will encourage and support you in your efforts to raise awareness and funds. No matter if this is your first year or your 25th, you can expect the event to be fun, compelling and rewarding.

Help Calldirek raise money for the March For Babies. Visit our page and join us next saturday!!!

http://www.marchforbabies.org/s_team_page.asp?seid=1707388#team_roster

Calldirek’s Backbone

The IT department at Calldirek is made up of two incredible individuals, Jose F. Puerta and Emmanuel Piard. Entering into their office, all you see at first is monitors upon monitors with weird symbols and digits, just like the "Matrix.” Many times I’ve asked to explain what the symbols meant but after several seconds of explaining they would lose me. Having three screens in front of them, they each simultaneously monitor a different sector of the company, acting as the “BIG BROTHER” of Calldirek. Sounds like a lot for just two people to do, especially when the staff calls them for anything, even when the computer’s mouse is unplugged.

The management decided to hire outside programmers who would help take some of the load off of their backs. Jose the I.T Director oversees the whole database and makes sure that all outgoing calls are connected properly and without disturbance. His, very peculiar yet very recognizable, laugh lightens the office, even on the most dreadful days like promotion days. As for Emmanuel, the I.T Support, programmer, he is like no other. He is constantly writing different programs that keeps the website and database on check. He seems a bit shy at first glance but will overcome you with his charm and passion for healthy living style. With years of experience they manage to keep customers, partners and staff very satisfied. For that we are very grateful and thank them for their outstanding work.

Jose F. Puerta (left), Emmanuel Piard (right)

 

Take advantage of our April promotion now!!
Receive 25%, 30% and 35% Today!
Call CallDirek customer Service 1-866-673-4735 or recharge on www.calldirek.com or www.facebook.com/calldirek

Calldirek is the best call you can make!!!

Month of March 35% Bonus Minutes!

March 35% Month Long Promotion

Call into CallDirek customer Service 1-866-673-4735 or recharge on www.calldirek.com or www.facebook.com/calldirek for the month of March and receive 35% bonus minutes on recharges between $15 to $50. 

CallDirek terms and conditions apply!

35% Bonus Minutes for the month of February.

February is American Heart Health Month!  
At CallDirek staying connected with friends and family far away has a way to heal the emotional side of the heart.


Call into CallDirek customer Service 1-866-673-4735 or recharge on www.calldirek.com or www.facebook.com/calldirek for the month of February and receive 35% bonus minutes on recharges between $15 to $50.  


CallDirek terms and conditions apply:- Bonus minutes will expire after 48 hours from the time of recharge, so be sure to take full advantage of those extra minutes. Bonus minutes are non transferable. Offer expires February 29, 2012. Offer is valid ONLY via the CallDirek call center, CallDirek websites and CallDirek Facebook business page.

Free Money January Promotion!

CallDirek makes "Staying Connected" with family and friends simple and cost effective by offering 3 ways to earn Bonus Dollars. 


Recharge $15.00 - $19.99 Receive $2 Free
Recharge $20.00 - $24.99 Receive $3 Free 
Recharge $25.00 - $50.00 Receive $5 Free


This promotion is valid from Monday, Jan 16th to Tuesday, January 31st. 


Free Money promotion is offered Online and Customer Service. 
www.facebook.com/calldirek | www.calldirek.com | 1-866-673-4735


The bonus dollars will incur a 48 hours expiration from the time of recharge. So be sure to make that call once you add minutes to your phone. Customers are allowed two recharges per day. 


Make sure to check out our updates and promotions online or contacting customer service. 
It is our goal and intention to bring all our customers the best service possible. 




CallDirek the best call you can make!