“Thank you for calling Calldirek ...how may I help you?” This is
what you hear throughout the day at the office. The customer service department
is a group of very energetic people consisting of six CS representatives and a
manager, they receive calls raging from customers that need to recharge,
customers that have technical issues, to agents that need to make changes
on some recharges. On the busiest day, while the whole office seems a too busy
to smile, they
manage to always keep a smile.
Getting to know the Customer Service crew is a privilege at Calldirek for they
bring life to the office. Having been part of the crew before switching
position, I have the inside scoop on each member and how the everyday work life
is.
Emmanuel “Ti Georges” Georges, the youngest employee at
Calldirek is the gadget man, always talking about the newest gadget technology
coming out, bringing us “old dinosaurs” as he calls us, update on the world’s
newest inventions.
Roycesun “Roy” Clement, one could say he has a sixth sense, for he
picks up the phone faster than anyone else, as if he knew the call was already
coming. He is also an aspiring artist, on his free time you will catch him
drawing in his sketch books.
Farah is the most warming person at Calldirek, she comes in with a
positive attitude and leaves with that same attitude. No one can take her smile
away, for it is forever permanent. When Roy and Farah Baron are put
together it is total “gossip time” giving you the scoop on the latest TV shows.
Magdala Dorceus, part of the outgoing call reps will call
you, and her sweet voice will put you in a state of trance. If you were to
cough once she would not hesitate to take care of you.
Fabrice “You Know” Laforest is one of the funniest people at
Calldirek, with his strong Caribbean accent he charms the clients to call on a
daily basis.
Alexandre “Lelex” Liautaud the rapper will always drop a
line whenever he gets the chance. His laidback style allows everyone to be at
ease in his presence.
Last but not least, the CS manager Melissandre “Grand Patron”
Perez, moves to the beat of freedom, her joyful personality makes it an
enjoyable environment to work under. Though being teased everyday about her
petite stature, she makes it up with her motivation to succeed at everything
she does.
If you want to be part of the Calldirek extended family, call today and I can
assure you the person picking up will make you want to call back. We thank the Customer
Service Department for their outstanding work and for bringing a constant
positive attitude to the Calldirek office.
The Customer Service team!
Picture 1: (Magdala Dorceus, Fabrice "You Know" Laforest, Farah Baron)
Picture 2: (Roycesun Clement)
Picture 3: (Emmanuel "Ti Georges" Georges)
Picture 4: (Alexandre "Lelex" Liautaud, Fabrice "You Know" Laforest)
Picture 5: (Melissandre "Grand Patron" Perez)
