Calldirek Agent Support Team

 

    Calldirek has well over 100,000 agents located throughout the United States and Canada. When some of their issues arouse they call agent support. Agent support is a team composed of two women Natacha Morisseau and Laura Hernandez. These two do an incredible job, they help agents who have problem recharging, creating new vendor accounts and even sign up new agents. They have set up a very simple method on how to approach the agents calling, Natacha takes care of all French and Creole speaking agents and Laura takes care of the Latin agents and they both share agents who speak English.

      Natacha is known through the office as the “Paté girl” for she brings patties by the load on every Mondays and Wednesday. I must imply that she did not bring it this week which made couple of the employees cry (I was clearly one of them). She also likes to undergo little private investigations when processing new document.

      Laura is a great worker she does her work very well, and has good work ethics. She is fairly new at Calldirek, she started working in February, but she picked up the agent vibe quite well. She keeps a very positive attitude and if ever your eyes were to fall on hers she will not stop laughing.

     Taking care of all of Calldirek’s agents is a tough task but the agent support girls are committed to help the agents and they do it out of love. We thank them for their outstanding work and positive ambiance.

Natacha Morisseau and Laura Hernandez

The Voices of Calldirek

“Thank you for calling Calldirek ...how may I help you?” This is what you hear throughout the day at the office. The customer service department is a group of very energetic people consisting of six CS representatives and a manager, they receive calls raging from customers that need to recharge, customers that have technical issues, to agents that need to make changes on some recharges. On the busiest day, while the whole office seems a too busy to smile, they manage to always keep a smile.

                Getting to know the Customer Service crew is a privilege at Calldirek for they bring life to the office. Having been part of the crew before switching position, I have the inside scoop on each member and how the everyday work life is.

             Emmanuel “Ti Georges”  Georges, the youngest employee at Calldirek is the gadget man, always talking about the newest gadget technology coming out, bringing us “old dinosaurs” as he calls us, update on the world’s newest inventions. 

            Roycesun “Roy” Clement, one could say he has a sixth sense, for he picks up the phone faster than anyone else, as if he knew the call was already coming. He is also an aspiring artist, on his free time you will catch him drawing in his sketch books.

            Farah is the most warming person at Calldirek, she comes in with a positive attitude and leaves with that same attitude. No one can take her smile away, for it is forever permanent. When Roy and Farah Baron are put together it is total “gossip time” giving you the scoop on the latest TV shows.

         Magdala Dorceus, part of the outgoing call reps will call you, and her sweet voice will put you in a state of trance. If you were to cough once she would not hesitate to take care of you.

        Fabrice “You Know” Laforest is one of the funniest people at Calldirek, with his strong Caribbean accent he charms the clients to call on a daily basis. 

         Alexandre “Lelex” Liautaud the rapper will always drop a line whenever he gets the chance. His laidback style allows everyone to be at ease in his presence.

        Last but not least, the CS manager Melissandre “Grand Patron” Perez, moves to the beat of freedom, her joyful personality makes it an enjoyable environment to work under. Though being teased everyday about her petite stature, she makes it up with her motivation to succeed at everything she does.

                If you want to be part of the Calldirek extended family, call today and I can assure you the person picking up will make you want to call back. We thank the Customer Service Department for their outstanding work and for bringing a constant positive attitude to the Calldirek office.

The Customer Service team!
Picture 1: (Magdala Dorceus, Fabrice "You Know" Laforest, Farah Baron)
Picture 2: (Roycesun Clement)
Picture 3: (Emmanuel "Ti Georges" Georges)
Picture 4: (Alexandre "Lelex" Liautaud, Fabrice "You Know" Laforest)
Picture 5: (Melissandre "Grand Patron" Perez)

March for Babies

            This year, more than 7 million people will join their family, friends and colleagues in 900 communities across the nation. Our volunteers and staff will encourage and support you in your efforts to raise awareness and funds. No matter if this is your first year or your 25th, you can expect the event to be fun, compelling and rewarding.

Help Calldirek raise money for the March For Babies. Visit our page and join us next saturday!!!

http://www.marchforbabies.org/s_team_page.asp?seid=1707388#team_roster

Calldirek’s Backbone

The IT department at Calldirek is made up of two incredible individuals, Jose F. Puerta and Emmanuel Piard. Entering into their office, all you see at first is monitors upon monitors with weird symbols and digits, just like the "Matrix.” Many times I’ve asked to explain what the symbols meant but after several seconds of explaining they would lose me. Having three screens in front of them, they each simultaneously monitor a different sector of the company, acting as the “BIG BROTHER” of Calldirek. Sounds like a lot for just two people to do, especially when the staff calls them for anything, even when the computer’s mouse is unplugged.

The management decided to hire outside programmers who would help take some of the load off of their backs. Jose the I.T Director oversees the whole database and makes sure that all outgoing calls are connected properly and without disturbance. His, very peculiar yet very recognizable, laugh lightens the office, even on the most dreadful days like promotion days. As for Emmanuel, the I.T Support, programmer, he is like no other. He is constantly writing different programs that keeps the website and database on check. He seems a bit shy at first glance but will overcome you with his charm and passion for healthy living style. With years of experience they manage to keep customers, partners and staff very satisfied. For that we are very grateful and thank them for their outstanding work.

Jose F. Puerta (left), Emmanuel Piard (right)

 

Take advantage of our April promotion now!!
Receive 25%, 30% and 35% Today!
Call CallDirek customer Service 1-866-673-4735 or recharge on www.calldirek.com or www.facebook.com/calldirek

Calldirek is the best call you can make!!!